Shipping policy
Edition Works designs and makes orders in the UK. The times below are estimates in working days and do not include weekends or UK bank holidays.
Processing time
Our items are made to order and are usually dispatched within 1–2 working days. During exceptionally busy periods, we will contact you if we expect a material delay.
United Kingdom delivery
- Free delivery – Royal Mail 2nd Class: usually 2–4 working days after dispatch.
- Fast delivery – Royal Mail 1st Class (£1.99): usually 1–3 working days after dispatch.
- Royal Mail Tracked 24 (£4.99): aims for delivery on the next working day after dispatch, but is not a guaranteed next-day service.
Order status and tracking
The View your order link appears in your order-confirmation and dispatch emails. If you used the same email address at checkout, you can also sign in to your Edition Works account to view eligible orders.
- Royal Mail Tracked 24 includes tracking through to the delivery point.
- Standard Royal Mail 1st and 2nd Class do not include full live, end-to-end tracking. Your order page might therefore show only that the order has been dispatched. This is normal and does not mean it has not been posted.
Order cut-off
Orders placed after 12 noon are treated as received on the next working day for production scheduling. All products are made to order, so choosing a faster delivery service does not remove the 1–2 working day production time.
Delivery addresses
Please check the delivery address carefully before ordering. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered production or been dispatched.
Delays and missing orders
Carrier delivery times are estimates and can vary.
- Tracked 24: check the Royal Mail tracking first. Contact Edition Works if there has been no tracking progress for three working days after dispatch, or immediately if it shows delivered but cannot be found.
- Standard 1st or 2nd Class: contact Edition Works if the order has not arrived within seven working days of dispatch.
Please include your order number and delivery postcode when you contact us. Royal Mail’s formal missing-item investigation window can be later, but we will advise you about the next step. See Royal Mail’s delayed-item guidance. Nothing in this policy affects your statutory rights.
International delivery
International checkout is temporarily unavailable while we complete tracked regional shipping and customs setup. We will update this policy before additional markets are activated.