Refund policy

Returns and refunds

We want you to be happy with your order. This policy is in addition to, and does not limit, your statutory rights.

Personalised and custom-made items

Items made to your specifications or clearly personalised cannot usually be returned because you have changed your mind. If production has not started, contact us as soon as possible and we will confirm whether cancellation is still possible.

This exception does not apply where an item is faulty, damaged, incorrect or not as described. Please contact us so we can put things right.

Eligible non-personalised items

For any non-personalised item eligible for a change-of-mind return, contact us within 30 days of delivery. The item must be unused, in its original condition and packaging, and you will need proof of purchase.

How to request a return

Email hello@editionworks.com with your order number and the reason for the return. If the item is faulty, damaged or incorrect, please also include clear photographs. Wait for our return instructions before sending anything back; unauthorised returns may not be accepted.

Return postage

Customers are responsible for the cost of returning an eligible non-defective item. If an item is faulty, damaged, incorrect or not as described, we will arrange or reimburse reasonable return postage as appropriate.

Refunds

We will tell you when the return has been received and inspected. Approved refunds are issued to the original payment method, normally within 10 business days. For eligible change-of-mind returns, the refund will be issued no later than 14 days after we receive the returned item or satisfactory evidence that it has been sent back. Your bank or card provider may then take additional time to show the refund.

Exchanges

We do not offer direct exchanges. For an eligible non-personalised item, return the original item and place a new order. If a personalised item is faulty, damaged or incorrect, contact us and we will agree the appropriate solution.

Contact

For any return or refund question, email hello@editionworks.com.